1. General Information

First, you need to create an account. Sign up in just a few easy steps to book appointments, access your health records, and manage your medical care securely, without sharing unnecessary personal data.

After that:

  1. Book a consultation
  2. Proceed to payment
  3. Receive a consultation
  4. Receive your invoice and other documents

Contact us or simply fill out the enquiry form on our contact page and our team will get back to you shortly.

A multi-lingual online consultation allows you to connect with a fully qualified doctor who speaks your preferred language. It's a fast, easy, and culturally sensitive way to get medical advice, prescriptions, certificates, and referrals, without language barriers.

We currently offer consultations in:

English, Mandarin, Cantonese, Hindi, Arabic, Spanish, Vietnamese, Korean, Persian (Farsi) and more.

Let us know your preferred language when booking, and we'll match you with a doctor who can speak with you fluently.

Our doctors are available 7 days a week, including evenings. We aim to provide flexible appointment times that fit your schedule.

Yes. If clinically appropriate, your doctor can send:

  • ePrescriptions to your phone or pharmacy
  • Medical certificates for work or school
  • Referrals to specialists or allied health professionals
  • Imaging or pathology requests

All documents are delivered securely via your online patient portal.

Yes. All our doctors are AHPRA-registered and fully qualified to practise medicine in Australia. They are trained in telehealth and experienced in serving diverse communities.
No need—your entire appointment is done via telehealth.

2. Appointments & Booking

  1. Go to our Services Page
  2. Click on Book Now
  3. Select your service and add to Cart
  4. Create an account (free, one-off)
  5. Process the payment
  6. Receive a call back from an Australian registered GP

You'll also get a confirmation email and a secure link for your appointment.

Our multi-lingual GPs can help with:

  • General health concerns
  • Repeat prescriptions
  • Mental health support
  • Medical certificates and referrals
  • Skin conditions
  • Sexual health
  • Women's and men's health
  • Chronic condition management

If it's something you'd usually visit your local GP for, we can likely help online.

All you need is:

  • A smartphone, tablet, or computer
  • Internet connection
  • A quiet, private space

You'll receive a secure video or phone call — no apps or downloads needed.

Yes. You can book consultations for a child, an elderly parent, or other family members. Just let us know who the appointment is for during the booking process.

3. Billing & Payments

We offer:

  • Bulk-billed consultations for eligible Medicare/OSHC cardholders
  • Affordable private appointments for others

See our full pricing on our Services Page.

If you are an international visa holder, like an international student or visitor, you can claim your invoice from your private health insurance and receive up to $43 back for a $50 standard consultation.

4. Privacy & Data Handling

Absolutely. Your consultation is encrypted and confidential. We comply with all Australian privacy and health data protection laws to keep your information safe.
Yes. Your data is protected under strict Australian privacy laws. All consultations, referrals, and results are handled through secure, encrypted systems.

5. Services & Prescriptions

Getting your certificate is simple and quick:

  1. Book your appointment online
  2. Attend your consultation via phone or video call
  3. Receive your medical certificate via email within minutes (if approved)

The entire process usually takes less than 15 minutes.

A personalised check-up blood test is a tailored pathology screening ordered by a GP based on your medical history, lifestyle, and goals. It helps assess your overall health and identify early signs of common conditions such as:

  • Vitamin and mineral deficiencies
  • Cholesterol and heart health
  • Liver and kidney function
  • Hormonal imbalances
  • Diabetes risk markers
  • Inflammation and immune health

For more information, check our Personalised Check-up Blood Test page.

At MyFast Medical, we provide bulk-billed GP consultations for eligible international students with valid OSHC (Overseas Student Health Cover). Whether you're unwell, need a health check, or require medical certificates, our AHPRA-registered doctors are here to help — and it won't cost you a thing out of pocket. For more information, check our Services page.

  1. Start Online – Fill out a short medical form about your condition and medication needs.
  2. Doctor Review – An Australian-registered GP reviews your request and contacts you if needed.
  3. Get Your Script – Approved prescriptions are sent directly to your chosen pharmacy or emailed to you.

For more information, check our Services page.

At MyFast Medical, we offer customisable onsite cardiovascular checks designed to detect early signs of heart-related conditions, helping you safeguard your employees' health and reduce long-term healthcare costs. For more information, check our Services page.